Are the web site photos of the actual food?
Yes! Our photos are the same products that we send to our customers. They are the actual products that we sell. However, sizes may vary and some photos may be shown in cooked state instead of fresh state. Please be advised that side dishes, garnishes, etc. are for illustrative purposes only unless stated otherwise in the product description.

Do you sell your products door to door?
No, we do not sell any of our products personally door to door. We offer our products for sale in store for local pick-up and on our website. These products are then shipped through the mail to the intended recipient.

If I cook a product can I store the leftovers in the refrigerator? Yes, however, because the vacuum-sealed pouches are not re-sealable, please keep the leftovers in a covered container in the refrigerator. Recommended refrigerator time on cooked product is 2-3 day hold time.

Can I ship to an apartment?
Of course! But usually the carriers will not leave your package outside the door if no one is home or if no one answers the door of an apartment or the apartment complex. We cannot be responsible if a delivery attempt was made on time and the recipient was not home to receive the package. It is your responsibility to inform your recipient of their scheduled delivery.

Can I ship to a P.O. Box?
No. A physical street address is required to process and ship your order.

Do you ship overseas?
Unfortunately, no. Right now, we only ship to the 48 continental states at this time. 

Is shipping an additional fee?
No. All prices include standard shipping, handling, coolers and ice packs. If additional shipping requirements are needed please call to make arrangements. 1-888-309-2374

What happens if I provide an incorrect shipping address?
Always double check your order using one of our many confirmation methods. Please call us as soon as you notice any address errors. We will do everything possible to make sure the order is shipped to the correct address. 1-888-309-2374

* Because the product is perishable, orders that are already in transit cannot be canceled or rerouted.

Where do you ship?
We only ship to the 48 continental states at this time.

How will my products be packaged?
All perishable Forrest Meat products arrive packed in a sturdy reusable insulated cooler with appropriate ice packs to ensure the products remain frozen or chilled during shipment. Special measures will be taken for you to receive your meat products in excellent condition. We do, however, lose control of the handling during shipment. Please see: How should I store my products after delivery for further handling.

Can I cancel my order?
Because the product is perishable, orders that are already in transit cannot be canceled or rerouted. 

What confirmation should I expect to receive after my order has been placed?
You will receive a confirmation page with an order # immediately after clicking the "Place Order" button. Within a few minutes you should also receive an email confirmation summarizing the order. If you do not receive either of these, you can contact Customer Service to see if the order processed at 1-800-309-2374

You'll also receive notification that the order is processing for shipment as well as a shipment confirmation from the carrier with tracking information.

What form of payment do you accept?
Online orders may be purchased with VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL or a Forrest Meat Gift Card.

What happens if I provide an incorrect shipping address?
Always double check your order using one of our many confirmation methods. Please call us as soon as you notice any address errors. We will do everything possible to make sure the order is shipped to the correct address. 1-888-309-2374

Please be advised that if an incorrect address was provided, and the food is shipped/delivered to the incorrect address, we will be happy to reship your products to the correct address. However, we will have to charge you for the reshipment.

* Because the product is perishable, orders that are already in transit cannot be canceled or rerouted.

How soon do I need to place an order for holiday delivery?
Due to the heavy volumes of orders we process during the holiday season, please place your orders at least 4 full weeks prior to the holiday to assure that your package is received in time.

How accurate are the listed product weights?
Actual product weights may vary slightly from weights listed in this catalog.

What is your substitution policy?
Your orders are important to us. We will strive to fill them exactly as ordered. If we are unable to fulfill your order as specified, we reserve the right to substitute another item of equal or greater value.

What do I do if my order arrived damaged?
If your product arrived damaged, please submit your inquiry by using the “Contact Us” link on the page. A customer service representative will respond to your inquiry. Please retain all products and your claim must be made within 1 day from the time the product was received.

What are your company guarantees?
Refunds or replacements will only be given if your order comes damaged. Claims must be made within 1 day of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package. Orders sent to the wrong or incomplete address are not guaranteed. Additional fees will apply to fix and forward the package to the correct address.
Once a delivery attempt has been made, it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package, as some packages require a signature.  

How should I store your products after delivery?
If your cured or smoked products, such as Hams, Smoked Turkeys, Bacons or Smoked Sausages have lost their airtight seal upon arrival, please refrigerate and use within 4 to 5 days. Use well sealed packages within 10 to 14 days. If you do not plan to use your product in that time frame, please freeze. All fresh bratwurst & sausages must also be refrigerated and used within 2 to 3 days if they arrive with broken seals. Use well sealed packages within 5 days or freeze for later use. Forrest Meat is not responsible or liable for perishable food shipments when the customer is not available to receive the package, or for delays related to the weather or other circumstances.

What if I do not receive my order confirmation via email?
Once your order is successfully placed in our system, a confirmation will be sent to the email address order. If you do not receive your order confirmation, there could be a delay due to internet traffic or the incorrect email address. If you require additional assistance, please submit your inquiry using the “Contact Us” link. A Customer Service Representative will respond to your inquiry through of your confirmation.

Can I call in to place an order?
Yes. One of our highly trained product specialists are available Mon-Fri 8 a.m-5p.m. and Sat 8 a.m.-Noon to take your order please call 1-888-309-2374.